Question
I tried opening up CoveTrader, but it's not working. How do I fix it?
Answer
NOTE: If you see a Maintenance or "Something's Wrong" message, CoveTrader may be undergoing scheduled maintenance. You can see the status of CoveTrader and also subscribe for updates at this link.
In the unlikely event you are having any issues bringing up the app, you can try clearing the cache by following the instructions below:
- Bring up Developer Tools Network tab. Instructions vary per OS, browser, and version, but some common tips are:
- Chrome: Top-right menu --> More Tools --> Developer Tools --> Select Network tab
- Firefox: Top-right menu --> Web Developer --> Network
- Safari: Might need to enable first: https://support.apple.com/guide/safari/use-the-developer-tools-in-the-develop-menu-sfri20948/mac
- Check 'disable cache'
- Refresh page
- Uncheck 'disable cache'
- Close out the Developer Tools
If refreshing the cache doesn't resolve the issue, or if you are having any other issues, please contact support@covemarkets.com either directly through email, or by clicking the "Submit a request" button on the top of the page.